Whether or not, the original form of artificial intelligence was used several decades later, with the development of basic communication technology used at call centers decades ago. This switch was patented for the first time by Almon Strog in 1891 and was patented by Bell in 1916. In 1876 the invention of the telephone 40 years later, it was the first automatic telephone exchange system connected directly, rather than relying on a telephone switchboard.

PBX (PABX), and PBX (Private Switch) are the first techniques used by physicians (eg physicians) to enable call routing to request response of 24/7 response service. Some PBX and PBX can be traced back to the 1920s. Automatic Call Distribution (ACD) technology that can use the call center concept is based on Call Center Assistant. ACD is very simple compared to the latest call center, but decides the best counselor to receive calls using the incoming call algorithm to the agent at the appropriate time while next step can be ai call center software.

The first ACD system was introduced in the 1950s and was used by major telephone companies. In the UK, Birmingham installed the Press & Mail ACD, which was first used in the United States in 1965, for this technology. UU

The 1970s PABX system used more CDA to make a large call center. In 1972 Wales’ British Gas Company installed an ACD system that can handle 20,000 calls per week. This system was one of the first systems to support multiple languages ​​(in this case Welsh and English).

In the 1970s and 1980s, call centers were improved according to the advancement of technology, call centers are increasingly located in commercial functions. During the actual period the company helped call center technology advance, the helper told that the company could build a complete business model of telemarketing.

Watching Telecom established by Jim Carreker is a future example of a call center business that has improved calling through the routing of keyboard mobile phones and pioneered better ACD technology, type of telephone using ai call center software. Please connect the telephone to the call center expert team. For these improvements, call centers can handle more call volume by introducing a toll-free number and reducing standby time. Aspect is one of the world’s leading DAA technology makers.

In addition to PBX, PABX and ACD technology, the motherboard has confirmed other core technologies that enable call center.

  • Audio selection: The Bell system was introduced in 1963, and the two-tone multi-frequency became the basis of audio settings. It is a technology that enables telephone communication without talking about the composition of tone. Although the first phone was released in 1964 sound technology, the acoustic technology saturated the market in the 1980s only.
  • Toll-free number: 1967 AT&T scientist Roy Weber invented a number of 1-800 to simplify telephone routing. In 1984 consumers used 1-800 to sell products and consumers sent 3 billion free calls annually. AT & T was the only company that offered free phone numbers to MCI and Sprint by 1981. This train showed the explosive explosive power of 1-800 still present.
  • Interactive Voice Response (IVR): In the 1970s bank employees were used to monitor debtors. IVR is a technology that is still used today, but it is smarter and more efficient. Initially IVR system was expensive and it took a long time to build it In many cases, we developed a user-defined interface. In the 1980s, companies that were able to develop functional and cost-effective IVR systems for personal computing also used the IVR system to process sales orders and quickly delivered calls to the call center. Many other new ai call center software are on the way.
  • SMS (SMS or SMS service): SMS is included on the 1992 website and shows important innovations that switch to anticipated service methods with passive services.

Predictive markers were used for the first time in the 1980’s. In this system, the computer calls the numerical value to the database and distinguishes the person’s reaction from the busy signal, fax, beep, and answering machine. Please call an available agent. Predictive Metrics The call response algorithm uses the number of predefined frequency components depending on the percentage of calls answered and the average duration of each call and the average number of active agents at a given time. The predictive dialer automatically adjusts the call mode based on these factors and reaches the currency cancellation frequency that you want to reduce the time the agent is kept inactive.

Call center technology has developed relatively quickly from the beginning of communication, but call center technological innovation started and spread in the 1990s.